Driving Excellence in Client Experience

09 January

Posted at 07:00h in by Jeanne Rogers

Meet Susana Charnecki, Notice Ninja’s New Head of Client Experience

Notice Ninja is thrilled to announce the promotion of Susana Charnecki to Head of Client Experience. Since joining the company in 2022, Susana has played a pivotal role in elevating client success through innovative strategies and hands-on leadership. Her extensive background in operations, client success, and process improvement, Susana has consistently demonstrated her ability to elevate the client experience through thoughtful strategy and hands-on leadership. This new role marks an exciting chapter for both Susana and Notice Ninja as we continue to enhance the value we deliver to our clients.

A Vision for Client Success

Since joining Notice Ninja, Susana has been instrumental in streamlining client onboarding, creating efficient workflows, and fostering lasting relationships with clients. Her passion for understanding and solving client challenges has made her a natural fit for this leadership position.

“Client experience is the foundation of everything we do,” Susana explains. “When we empower our clients with intuitive tools and personalized support, we help them succeed—and their success is our success.”

Key Priorities for Client Experience Leadership

In her new role, Susana is focusing on three key areas:

Streamlining Onboarding: Ensuring clients experience seamless transitions, minimal downtime, and maximum clarity adopting NOTICENINJA.
Proactive Support: Implementing tax operations processes that anticipate client needs, reduce response times, and ensure issues are resolved proactively.

Client Feedback Integration: Enhance feedback loops to refine features like OCR technology, ahead of client needs while maintaining reliable performance.

“Our ongoing enhancements aim to further elevate the accuracy and efficiency of our platform, demonstrating our commitment to continuous innovation without disruption,” states Susana.

Why Susana’s Leadership Matters

Susana’s approach combines a meticulous understanding of process improvement with a client-first mentality. Her ability to align operational excellence with client satisfaction makes her the perfect leader to ensure Notice Ninja continues to exceed expectations.

“Susana has an exceptional ability to connect operational processes with client outcomes,” says Rick Pinkerman, Chief Product Officer and Co-founder of Notice Ninja. “Her leadership has been instrumental in driving client satisfaction, and we’re excited to see how she’ll continue to elevate the client experience in her new role.”

Looking Ahead: The Future of Client Experience with NOTICENINJA

As Head of Client Experience, Susana is committed to driving innovative solutions and personalized support that empower Notice Ninja clients to navigate the complexities of tax notice compliance with confidence. Her dedication to building strong client relationships will undoubtedly propel Notice Ninja’s reputation as the premier partner for tax notice management.

“We’re not just solving a problem,” Susana shares. “We’re building partnerships that transform the way our clients approach compliance, allowing them to allocate resources strategically and achieve measurable ROI.”

Stay tuned for more insights from Susana as she leads the charge in redefining client experience at Notice Ninja!

Ready to transform your tax notice compliance process? Connect with Susana on LinkedIn today!